Your Information Security & Privacy

When registering on the bd896 platform and using the service, we may collect the following types of information:

Personal Identification Information

To verify your identity, we collect:

• Full name and date of birth
• Email address and mobile number
• National ID card or passport details (for identity verification where applicable)
• Current address

Financial Transaction Information

To process deposits and withdrawals, we store information related to transaction reference numbers and amounts for bKash, Nagad, Rocket, and Upay transactions. We never collect or store your complete mobile banking PIN or account password.

Technical Information

• IP address and device information
• Browser type and version
• Service usage time and session logs
• Page visit patterns and navigation behavior

Gaming Activity Information

Your gaming history, bet amounts, win/loss records, and bonus usage information are stored in our system. This information is primarily used for responsible gaming monitoring and service quality improvement.

We collect information in the following ways:

• Directly provided information: Information is collected directly when you open an account on bd896, fill out a form, or contact customer support.
• Automatically collected information: Some information is collected automatically through cookies, web beacons, and similar technologies when you visit our platform.
• From third parties: Information may be verified through trusted third-party service providers when needed for identity verification or fraud prevention.
• Transaction processing: Transaction-related information is processed through payment providers (bKash, Nagad, Rocket, Upay) during financial transactions.

bd896 uses the collected information for the following purposes:

Service Delivery & Operations

Your information is used to create and manage your account, process transactions, distribute bonuses and rewards, and provide customer support.

Identity Verification & Fraud Prevention

Information is used to confirm the legitimacy of each account holder, prevent unauthorized account access, and detect suspicious activity.

Responsible Gaming Monitoring

We monitor your gaming patterns to identify problematic behavior and provide assistance where needed.

Platform Improvement

Aggregated usage data is analyzed to further improve the user experience, resolve technical issues, and plan new features.

Meeting Legal Obligations

Certain information may need to be retained and provided to comply with applicable laws, regulations, or court orders.

bd896 may share your information with third parties in specific circumstances. Those circumstances are described in detail below:

Service Provider Partners

Information necessary for operations may be shared with technology partners, game providers, and technical service providers that assist in running our platform. These partners are contractually bound to comply with our privacy standards.

Payment Processing

The minimum information required to complete transactions through bKash, Nagad, Rocket, and Upay is shared with these payment providers. These providers are governed by their own privacy policies.

Legal Authorities

Required information may be provided to the relevant authorities as part of a valid court order, government investigation, or legal obligation.

What We Never Do

• Your information is never sold to third parties
• Personal information is never shared with advertising networks
• Information is never provided for marketing purposes without your consent

To ensure the security of your information, bd896 has adopted industry-standard technical and organizational security measures:

Encryption

All data transmission is secured through SSL (Secure Sockets Layer) encryption. Every data request sent between your browser and our servers is encrypted.

Access Control

Only authorized staff can access your personal information. A role-based access control system has been applied for each staff member.

Security Monitoring

Our systems are under continuous monitoring. Automated alerts are triggered in the event of unusual activity or a potential security breach.

Data Minimization Policy

We collect only the information that is essential for providing the service. Excess or unnecessary data collection is avoided.

The bd896 platform uses cookies and similar technologies. These improve your browsing experience and help us enhance the quality of our service.

Essential Cookies

These cookies are essential for the core functions of the platform. They keep your login session active, remember language preferences, and ensure security. Disabling these cookies will prevent the service from working properly.

Functional Cookies

Functional cookies are used to remember your preferences and provide a personalized experience. These are used subject to your consent.

Analytics Cookies

Analytics cookies are used to analyze platform usage and identify which features are used most. This information is stored in aggregated form and is not personally identifiable.

You can manage cookies through your browser settings. Keep in mind, however, that disabling essential cookies may prevent some important parts of the service from working properly.

We take the highest level of care to protect financial information. bKash, Nagad, Rocket, and Upay are used for deposits and withdrawals on bd896.

What We Do Not Store

• Your mobile banking PIN or password
• Full account details including the complete mobile number
• Mobile banking OTP (One-Time Password)

Transaction Records

The reference number, amount, date, and time of each transaction are stored in our system. This information is needed for dispute resolution and account verification.

Safe Transaction Tips

Always transact directly through the relevant mobile banking app. No bd896 representative will ever ask for your PIN or password.

Every user registered on bd896 has the following rights regarding their personal information:

Right to Access Information

You may request to know what information we are storing about you. We will provide you with a detailed report within a reasonable time.

Right to Correct Information

If any information stored in your account is incorrect or incomplete, you may request a correction. We will make the necessary corrections subject to verification.

Right to Request Deletion

In certain circumstances you may request that your information be deleted. However, in cases of legal obligation or active disputes, it may not be possible to delete all information immediately.

Right to Object to Data Processing

You have the right to object to the processing of your information for specific purposes. In particular, you can opt out of marketing communications at any time.

How to Exercise Your Rights

To exercise any of the above rights, contact our customer support team directly. We are always available 24/7 via live chat and email.

How long we retain your information depends on the type of information and the purpose for which it is stored:

• Active account information: All information is retained for as long as the account remains active.
• Transaction records: Financial transaction information may be retained for an extended period, as this is part of our legal and regulatory obligations.
• After account closure: Even after an account is closed, retaining certain information for a period specified by regulations is our legal obligation.
• Backup data: Completely removing information from backup systems may take some time.

After the defined retention period, unnecessary information is securely deleted or anonymized.

bd896 is an adult gaming platform. This service is intended exclusively for users aged 21 and above.

We do not knowingly collect or store information from any minor. Age verification is in place at the time of registration. If it comes to our attention that a minor has opened an account, that account will be suspended immediately and the associated information will be deleted.

A request to parents: if you believe your child has opened an account on bd896, please contact our support team immediately.

bd896 reserves the right to change, amend, or update this privacy policy at any time. In the event of changes:

• The "Last Updated" date at the top of this page will be changed.
• For significant changes, a notification may be sent to the registered email address or displayed on the platform.
• Continued use of the service after changes have been made will be taken as consent to the new policy.
• We recommend that you review this page regularly.

If the changes are not acceptable to you, you have the right to close your account.

Please contact us for any questions, concerns, or requests regarding this privacy policy:

Email: [email protected]

Live Chat: 24/7 direct support — in Bengali and English

Our customer service team is able to communicate with you in both Bengali and English. For privacy-related concerns, we aim to respond within a reasonable time.